Ø-Evaluation (Last 17.08.2010)
More Details ...
... with 8D-Report and Rejection Assistant
REM.Net® supports you in your short and long term evaluations according to any criteria and in all combinations. Analyze your data, define reoccurring evaluations and recall defined reports automatically according to your individualized criteria. With the integrated 3D-engine you can create highly professional graphics.People make mistakes and that costs money – an unavoidable fact, right? Of course it is embarrassing and, often, expensive to make mistakes. This is especially true when your customer has to point them out to you.
But what do mistakes really mean when they are viewed as opportunities? Mistakes – when they are analyzed and evaluated sensibly – can represent an unbelievable potential for improvement in technical, process-related, and finally cost-related matters. REM.Net® assists you in managing service requests. REM.Net® facilitates you with working on these service requests including features ranging from action management to customer service support, as well as other services. In short, REM.Net® offers you everything that makes up modern CRM-solutions. Someone who does not analyze a mistake and does not attempt to eliminate the causes is in the process of making another mistake. Analyze emerging errors and process violations and their causes and effects, intelligently and cleverly with REM.Net®. Find default clusters, weakness, and improvement potential and get things moving in the right direction!
Is international support a matter of course for your company? Do your customers expect feedback in their own language? No problem. You can easily and reliably meet this challenge with the entire product line of CAQ AG Factory Systems software, which has integrated multi-language support in all its modules. You can gather the rejection data in German and translation into the target language occurs, either, directly and in the same window in which you are currently working, or later after subsequent revisions. Depending upon what dialog language you have chosen – up to eleven languages simultaneously – REM.Net® prints and sends off your documents in any of these languages.
Of course your data is available to you worldwide – whether via central net access or international web-portal, using Citrix Metaframe® or Microsoft Terminal Server® technology, customer or service portals – REM.Net® assists you in realizing your concept of rejection and service management!
Speed triumphs in service cases. The biggest time loss occurs while searching, researching, inquiring, etc. Speed increases automatically when all information is gathered systematically and structurally and is available in this form, and documents, papers, e-mails, and faxes are immediately accessible online.
With REM.Net® you have all information pertaining to a process where it belongs. There is no searching, no inquiring, no unnecessary time loss – instead you will have clarity, transparence, and straightforwardness. All data are structured and securely gathered with an online assistant, and are available immediately to all users.
Let REM.Net® create rejections automatically, e.g. based on a rejection decision during incoming goods inspection or due to a process violation using SPC. All important processing dates are immediately available and transferred to processes or error descriptions.
REM.Net® automatically sends off information concerning new incidents via e-mail, as a PDF-file or via SMS directly to your telephone. Here, again, the motto is: Nothing gets lost, nothing is forgotten. This is a guarantee for efficient and effective rejection and service management.
Product or process-related rejections often cause additional inspections in processing, for parts, or for inventory. Of course everything should proceed especially swift in an “emergency”. You have to plan immediate actions and often also special inspections. And all affected parts should be available immediately, inspection should be documented and understandable in all relevant systems, and the risk of a wrong entry through automatic data transfer should be zero.
REM.Net® and CAQ-Compact.Net®: An ideal solution for sensible and safe handling of rejections and inspection data gathering. In REM.Net® you can start individual inspection orders right in the error description with the push of a button. You can append these with all necessary information or keep the already automatically available data in the rejection header. The inspector receives the corresponding prioritized inspection order directly on his or her monitor or displayed in the order overview. He or she can begin working immediately on the inspection order. Of course all completed inspection orders and results are available in each rejection. This completes the circle of perfect technical and organizational process control!
You know from your own experience: Collecting, archiving, and saving data does not answer questions, solve problems, or correct abuses! Only intelligent presentations, processing, and analyses turn the content of masks and fields of REM.Net® into useful information leading to improvements in processes, products, and procedures.
With REM.Net®’s integrated evaluation planning you have one of the most powerful analysis and visualization tools of all of CAG AG Factory System’s range of products at your disposal. It includes all graphical display options with which you are familiar from Microsoft Office applications. Even with complex connections you are always able to provide information with detailed, expressive diagrams and graphics that conform to your company’s layout conventions. You are able to access saved layouts and therefore provide detailed and complete reports. Cover all types of questions from multi-dimensional cost statistics and article and product-specific action distribution to supplier-related failure statistics.
Analyze your data according to all possible requirements and utilize all used entry fields within REM.Net® as filter, sorting, and evaluation criteria. Evaluate your data not only globally but also integrate them into your evaluations with logic and intelligence with our intelligent evaluation planning and numerous analysis algorithms. Let REM.Net® highlight, for example, organizationally specific tasks or especially high cost-related actions, rejections, or procedures. Get support with your supplier evaluation by formulating time-related, economical, or organizational restrictions or conditions. Consequently, you can formulate intelligent reports and analyses which specifically relate to your demands. Evaluation planning in REM.Net®: This is the graphic and intelligent analysis tool which will turn your data into information!
Rejections are expensive – in every respect! Error removal, replacement shipments, processing improvements, corrections, prevention, and corrective actions can eat up enormous sums of money. But how do I get these costs under control? What does this action cost me? How much has this action cost me so far? And also: Is this action worthwhile here? REM.Net® offers you a completely customizable and flexible analysis tool for cost controlling, reporting, etc. Customizable cost positions at any point in the workflow, fully automatic if required, and e.g. volume or workflow dependent by article or order date. You will utilize the most up-to-date, fully graphic statistical and analytical tools. You are immediately able to provide information. Analyses and statements within short time periods for well-grounded and clear statements!
For simple data gathering: assistants guide you through complete gathering of rejection and service processes, simply and clearly. Also via Internet!Rejection status, actions, improvement options, non-conformance, all kinds of tasks – with REM.Net® you keep an overview over status, completion status, termination, effectiveness, or handling of all open activities. The central thread connecting all of our software as an intelligent management tool is relieving you from routine and control tasks. Whether simple lists, detailed task descriptions, or fully automatic task control – nothing will be lost or forgotten anymore. Expensive research, verification, subsequent arrangements and uncertainties in task distribution finally belong to the past now. With clear and transparent displays of your activities and task management, every user retains an overview, even beyond REM.Net®, e.g. of inspection planning, FMEA, or process improvements.
With JobControl.Net® you possess a powerful and, at the same time, in all points finely tuned tool to complete your action and escalation management. Let JobControl.Net® take over your tasks and be free from annoying routine and due-date control. Send off reminders via e-mail, fully automatic, and to a previously defined distribution group according to due- date or revision status. This is how you get even obstinate jobs under control. Let JobControl.Net® do those tasks for which your time is too precious.
Whether rejection and service management takes place from a centrally located point or decentrally at specific locations, REM.Net® relieves you of spatial constraints. Like all CAQ AG Factory Systems products, REM.Net® is configured by default for use on the modern tablet PC. Combine familiar working methods from hand-written rejection data gathering with state-of-the-art computer technology and the performance of a state-of-the-art software solution – REM.Net®!
From mid-size companies to multi-national corporations, CAQ AG develops innovative, integrated software solutions that satisfy the highest demands and meet all requirements of quality management.
Furthermore, CAQ AG software supports all quality-related processes pertaining to any value added chain, production companies, and service providers. We attach special importance to compliance with standards as well as 100% release-capability of all of our software solutions without any restrictions – all this while retaining the maximum degree of customization to satisfy customer-specific demands.
Although CAQ AG software solutions are installed on thousands of systems worldwide, we guarantee that you can update your version automatically, no matter how many updates and upgrades you have installed previously. All upgrades function with minimum servicing time and effort onsite. Updates install automatically without requiring you to consult or involve our service staff. Updates neither change nor impede any customer-specific configurations. This principle ensures the full value of your investments.
In all of our efforts our most important goal is not just to satisfy you, but instead to thrill you! One thing is essential to realizing this goal – and we are very proud of our accomplishments on this front: We have a highly motivated, engaged, and competent team in which and with which working is fun!
It is a matter of course for us here at CAQ AG that our employees in development, support, customer service, sales, and management, in addition to having university degrees as well as practical experience, have completed the training courses for “Quality Manager GFQ-IHK” or “Quality Assistant GFQ-IHK” and stay up-to-date by continuously completing training programs.
| Order No. | Base Module |  SBL-Price* |
||
| 04-01-01 | 1. license - base module |  |
04-01-02 | 2. license - base module | |
| 04-01-03 | 3. license - base module | |
04-01-04 | 4. license - base module | |
| 04-01-05 | 5. license and each additional license - base module | |
04-01-00 | Unlimited server license for one location - base module | |
| Order No. | Option | SBL-Price* |
||
| 04-10-01 | Evaluation Planning | | ||
| 04-11-01 | Automatic Generating of Inspection Orders Due to a Complaint (Requires CAQ-Compact.Net) | | ||
| 04-20-01 | Complaint-Contingent Costs | | ||
| 04-30-01 | Complaint Assistant | | ||
| 04-30-02 | Complaint Assistant Premium (Unlimited server license) | | ||
| 04-90-01 | Multitenancy | | ||
| 04-90-02 | Multiple Languages for Movable Data/ Database Content | | ||
| 04-90-03 | Document Distribution as PDF-files via E-Mail (Requires Mail.Net) | | ||
| 04-10-02 | Autom. Data Export (Excel/ASCII) | | ||
CAQ AG Factory Systems supports you in your company development not only with modular software but also accompanies you in your path to economic success. Many great ideas started as isolated solutions – CAQ AG Factory Systems started there as well. Our company has contributed considerably to technological and economic success with its unbeatable value in software tools. Growth and volume – goals of any state-of-the-art company – and varying demands on modern IT systems challenge us as software providers too. We would like to accompany you on this path and offer flexible and inexpensive licensing solutions with our license types SBL (small business license) and CBL (corporate business license), designed to fit your organizational demands.
Both licensing types share transparency and pricing fairness – we make it possible for you to perform secure planning in quality and effective production management through our clear and easy to understand policy. In this way you avoid unpleasant economic surprises and secure your economic existence. Of course a change to another licensing model is always possible.
The right licensing type for location-dependent installations. This model is, of course, network-ready right from the first user. Licensing is done according to the number of simultaneous software access – no matter how many total users your system has. This allows for highest flexibility at a great price, right from the start. It does not matter whether you are using the system to solve specialized measuring tasks, for an audit acquisition on a notebook, or for fully integrated network licenses with unlimited access rights. With SBL you have your system and costs under complete control.
The licensing type of choice for location-independent access to our quality, environmental, and production management solutions. You can measure our performance by comparing it to what is technologically possible – we can provide you with the right system to fit your IT needs and organizational structures for a state-of-the-art quality, environmental, and production management. No matter whether you are using Citrix MetaFrame® or Terminal Server® technology, decentralized servers, or the latest Internet and .Net technology; whether decentralized usage of our solutions or global online access to your company and quality data: With the corporate business licensing model we can guarantee that costs stay at a minimum even for large-scale installations.
You always keep an overview over current operating expenses and future investments. Licensing is done according to simultaneous database access with unlimited users – this ensures the highest flexibility and accessibility with an exactly determined number of needed licenses – leading to optimally utilized investments and highest profits! Without hidden costs and business tricks, we offer you, comprehensibly and transparently, that of which we at CAQ AG Factory Systems are especially proud: We guarantee our performance, and you can rely on us financially!
Admittedly, even we cannot come up with much right off the bat. However, both types of manufacturers are satisfied customers of CAQ AG Factory Systems, and both distinguish themselves in their relentless pursuit to produce quality products. They share a commitment to satisfy the highly specialized demands of their customers. We have gained valuable insights from our day-to-day practical applications: The only thing that remains constant is the diversity of our customers. We present to you CAG AG Factory Systems’ new range of products, adapted to fit your industry-specific needs!
One of CAG AG Factory Systems’ principles has always been: Nobody should have to buy things that they don’t need. That’s why we developed a modular system with which you can choose only those products that exactly meet your demands and needs. This means that you get the highest possible flexibility and the maximum possible planning security with your valuable software investment. But that’s not all.
We get daily feedback that communicates how high the desire for precisely defined and industry-specific detail is. We have therefore decided to respond even further to your specific wishes and develop industry-specific solutions. For you this means: In the future you will receive a product that is even more adaptable, free of features that have no application in your type of industry, but loaded with other features geared toward your industry-specific quality demands, quality characteristics and procedures.
Our software covers simple language regulations, specialized and specific inspection methods, and industry-geared testing and evaluation procedures. You will find the perfect combination of reliability and proven quality in our standard software, expanded and supplemented to cover exact industry-specific characteristics which render you and your business unique.
Intuitive operation, conformity to standards, user comfort, field-tested – guidelines which have always been at the center of our product development.
We complete our software product offer with a range of software user workshop pertaining to current topics in quality, environmental and production management! Experienced GFQ Akademie GmbH instructors with years of know-how coming from numerous fields, such as industrial, commerce, and service sectors, ensure practical relevance and implementation of workshop contents. But that’s not all.
Workshops offer more than dry theory or obtuse software training and button-pressing. Instead, they feed off of dialogs between instructors and participants. After all, some simple problems that you have already solved, may still be causing headaches for other participants. Contacts are established between participants that extend beyond the workshops. This results in wide-spread and sustainable networking between you and other users, GFQ Akademie GmbH instructors, and CAQ AG Factory Systems. Everyone profits from this!
A wealth of experience spanning industry sectors combined with user workshops designed to address your specific business concerns will help you optimize and expand your organizational and technical processes. The state-of-the-art multi-media training center in Rheinböllen with its individualized instruction and the latest in training and instructional materials offers you an optimal learning environment to achieve qualifications successfully! GFQ Akademie, in collaboration with CAQ AG Factory Systems, are responsible for planning, organization, and implementation of user workshops – this translates into state-of-the-art and field-tested training and continued education!
CAQ AG Factory Systems customers with valid TSP (Top Service Pack) receive a discount of up to 25% of their TSP annual dues on registration fees for software user workshops. Ask our INFO-service about your TSP bonus.
The world of IT-systems has earned a reputation for constantly producing hypes and trends. Software and hardware outdo each other in superlatives and scope of performance.
What is considered state-of-the-art today may be an old hat tomorrow. And what about the day after tomorrow...? Especially in today’s day and age it is important to find a systems provider who has an overview over developments and devotes time and resources exclusively to follow up on technological trends which are picked up by the market and which promise to deliver long-lasting investment security. As a systems partner of well-known ERP/PPS/MES companies, as a development partner of database manufacturers, and as a partner of Microsoft, we operate on the cutting edge of technological development. With our more than 25 years of experience we observe trends in methods, technology, hardware, and software – evaluate, consider, invest, or discard trends, so that we can offer you only those which matter: the highest possible security and profitability for all investments into your company’s future!
CAQ AG Factory Systems developers, support staff, and sales associates have made it their responsibility to develop and sell software which is not only based on technological feasibility but also focuses on customer use-value. Practicality is most important; usability and use-value are always weighed against technological feasibility.
For over 20 years we have been accompanying you through the often confusing world of integrated data processing systems. Critical observation of trends and technology are especially important in the area of information technology – we have seen one “milestone” after another come and go. Microsoft has taken yet another step into the landscape of integrated system technology with .NET which dissolves the boundaries between your local PC, workstation, Intranet, and Internet.
Long before wide-market circulation of .NET, CAQ AG Factory Systems started to integrate this future-oriented technology into its range of products, not only as one of the first quality, environment, and production management software providers, but also in close cooperation with Microsoft and other leading database providers.
CAQ AG Factory Systems has shown the same security-focused future orientation with the integration of mobility and independence into its range of products. Whether PDA or Tablet PC – all modules in our range of products, from their inception, were designed to accommodate the highest degree of mobility and usability. Whether usage of pen and decentralized data gathering with state-of-the-art, light-weight and compact PDA’s, or local electronic audit data gathering with the inconspicuous but high-performance Tablet PC, or management tools with wireless connections directly integrated into your company network with the latest developments in mobile computing. We help you transgress the spatial limits in your present quality, environmental, and production management with the integration of mobile software solutions into all CAQ AG Factory Systems software modules!
Of course all CAQ AG Factory Systems software modules are optimized to be used on Citrix MetaFrame® or Terminal Server® clients (while maintaining compatibility to the Microsoft Windows operating system) and therefore support the simplest and most inexpensive approach to link technological performance with spatial flexibility even with low bandwidths and down to the simplest IT administration set-ups. We support the most straightforward manner to achieve worldwide usage of your CAQ AG Factory Systems software modules via the Internet through consistant usage of Citrix MetaFrame® or Terminal Server® web-client services – highest flexibility without compromises!
CAQ AG Factory Systems software depends on proven and established systems when it comes to database systems. Whether MS Access structure for simple and quick data access on notebooks, decentralized inspection terminals, or as a cost-free introduction into the world of CAQ AG Factory Systems for systems with, so far, few simultaneous users.
As a partner in development of leading database providers, such as Microsoft and its MS SQL Server or Oracle, CAQ AG Factory Systems continually works at optimizing and perfecting the interplay between databases and applications. We consistently employ any improvement potential for automation and increase in performance in order to connect technological feasibility with practicality – but one thing always applies: no experimentation at the expense of security and stability! It is to be expected that you will not necessarily be tied to one single database forever – it is important to have the option to change onto another platform at any time as demands increase and economical and organizational effectiveness change!
A few years ago, connecting highly integrated and automated systems for quality, environmental, and production management was still a nightmare for many systems administrators and, due to cost factors, often an impossibility.
Connect.Net®, with its user-friendly menu structure, its numerous import and export functions, its large numbers of pre-defined function libraries, and its extremely simple and logical scalability has eliminated, once and for all, the myth of “a secret science” and taken the bogeyman out of administrative tasks. CAQ AG Factory Systems’ numerous pre-defined function libraries of interfaces to SAP, Microsoft Business Solutions, Infor Business Solutions, Bäurer, Brain, ProAlpha, as well as to many other PPS/ERP providers are available with Connect.Net®’s standard version.
The Society for the Advancement of Quality Management, GFQ Akademie GmbH, presented this certificate to CAQ AG Factory System as the first German software company recipient. This verifies the flawless conformity of our software solutions to pertinent standards, rules and regulations, directives, and recommendations in the area of quality, environmental, and production management.
The Society for the Advancement of Quality Management, GFQ Akademie GmbH, confirmed, by awarding this certificate, all of CAQ AG Factory Systems (its main headquarters and subsidiaries located in Rheinböllen [D], Langgöns [D], Vienna [A], London [GB], and Wilmington [USA]) existing modular software solutions for quality, environmental, and production management. The Society for Advancement of Quality Management, GFQ Akademie GmbH, arrived at its decision to grant CAQ AG Factory Systems this certificate by means of comprehensive audits of products, systems, and procedures, as well as capability tests, product validations, suitability assessments, and product validations during a time span of three months. It also performed detailed tests assessing CAQ AG Factory Systems software’s complete compliance with demands stemming from standards, rules and regulations, directives, and recommendations.
The software modules’ compliance with regard to content, function, nomenclature, procedures, and methods, as well as all verified calculation procedures of the standards, rules and regulations, directives, and recommendations was deemed flawless within the framework of product, system, and process audits.
CAQ AG Factory Systems also charged the Society for Advancement of Quality Management, GFQ Akademie GmbH, to continually, and without prompting, perform cyclical validations for all updates, upgrades, and new releases, for example perform annual validations. In certain cases, the validation documentation may be viewed after explicit agreement with the client.
As a special bonus, CAQ customers with valid TSP (Top Service Pack) automatically receive a TSC (Top Service Card) as well as a GCC® (GFQ Corporate Card) free of charge and with no obligations, a value of 172 EUR.
Our service team is always available to you and will attend to your inquiries and requests. You can pose your questions anytime through our web-based service portal or through e-mail. A service hotline offers additional and direct personal contact during our regular business hours. We are able to support you and your specific system set-up with remote maintenance.
At CAQ AG Factory Systems you will receive qualified support and answers concerning our complete line-up of software solutions. A short turn-around for your inquiries is especially important to us. You can profit from our fast, personalized, and straight-forward service delivered by our specialists who will competently address your technical or user-specific questions.
Up-to-dateWe offer updates and upgrades online at regular intervals, every few weeks, in order to react to the numerous inquiries, ideas, and practical demands of our many customers. We are always striving to keep these intervals as short as possible so that our customers are always up-to-date and that all ideas and wishes are realized and made available to you. In short: With TSP you are always kept up-to-date.
Updates and upgrades can also be accessed via CD/DVD and will be sent to you by mail at your request (via phone, fax, e-mail to support@CAQ.de or on the CAQ AG Factory Systems website).
TSP customers receive a discount of up to 25% on the TSP annual dues to offset participation fees for CAQ AG Factory Systems seminars. These seminars are conducted by GFQ Akademie GmbH and licensed by CAQ AG Factory Systems.
The cardholder (and all employees of the company and affiliated companies, with a share of more than 50%, listed on GCC® [GFQ Corporate Card]) receive a special discount of usually 10% on seminars, training courses, and conferences covering quality, environmental and personnel management conducted by GFQ Akademie GmbH.
Discounted participation fees are displayed separately as GCC® special discount in the current Society for Advancement of Quality Management program for training and continuing education. More details and information on these offers are available at www.GFQ.de or in the current GFQ program.
